Welcome to the Cocoaffaire.com website. Please read the Privacy Policy carefully as it describes how we collect and use your personal information. Your information is collected when you use the website and submit your details by creating an account with us. This privacy policy also explains the steps we have taken in order to secure your personal information and the parties who are allowed to view or use this information. By using this site directly or through another website, you accept the terms and practices written in this policy.

Your personal data:

We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, payment card details or bank account details. Your personal information will be stored and used for the purpose of processing your orders, communicating regarding the products, processing payments, preventing fraudulent activities. It is also used for research on our user demographics, to identify visitors on our website and such, in order to maintain our service and for the overall growth of the company.

Third-party collaboration:

As we collaborate with other companies and individuals to perform functions on our behalf, A third-party service provider will be able to use information collected automatically to help us understand how you use the website. The third-party service provider collects the data in order to help us to serve you better. Examples include processing credit card payments, analyzing data, providing marketing assistance, and customer service. We may also share your information with our parent, subsidiaries, and affiliates. This data will be stored as long as we are either required to by law or as is relevant for the purposes for which it was collected.

Cookies

Cookies are used in order to save user information so that a web server can deliver a web page tailored to the users. It is a convenient way to maintain information from one session to the next. Our use of cookies is not for obtaining or using your information for targeted advertising, and is free from virus. There is not any requirement to accept cookies to visit the website. However, if your browser is set to not accept cookies, this would restrict your use of the site.

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Security

We take the matter of your privacy and security very seriously. Our technical team, administrative team, and physical security measures are set up to protect you against unauthorized access or misuse of your personal information. We may occasionally request proof of identity before we disclose personal information to you. It is understood that text messaging and e-mails are not secure modes of communication. Therefore, we cannot guarantee the security of any information that is sent to us, for which, the customer will have to bear the responsibility and the risk. The customer will be responsible for the activities that occur under their account. Cocoaffaire should be immediately notified of any unauthorized use of the account.

In case you are directed to a third-party link on this site, we are not responsible for evaluating or inspecting the content they provide. Cocoaffaire has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such site. External links are provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content.

Your Rights

In many instances, we may contact you by email with details of other products and services, newsletters, anything relevant to other companies in our group or our business partners.  If you prefer not to receive such communications from us, you can opt out at any time.

You have the right to ask to us to stop using your personal data for direct marketing purposes and at any time you may request us to correct any inaccuracies in your data, update or delete it. This does not include any charges.

Eligibility

This site is not intended for individuals who are under the age of 18, or people who are living with intellectual disability.

Consent

You understand and consent that your information can be disclosed to any member of our team and can be accessed, and disclosed if we are required to do so by law or to avoid any kind of liability that the company might have to bear. The company will take necessary actions to abide by the legal processes and your information will be sent to third parties, such as our legal advisors if necessary to resolve the matter.

If the ownership or control of all or part of our website changes, we may transfer your information to the new owner.

Connect with us

If you have any questions, or complaints, please contact us by e-mail at [email protected] or call us at +977 9802265823

Please note: Our privacy policy is subject to change at any time without notice. Please check our privacy policies from time to time to keep yourself updated.