Terms of use


Please go through our terms and conditions and update your information on the website from time to time. Our customers and their satisfaction are valuable to us and we are making our best efforts to cater to your needs. Please keep yourself informed in the process. Cocoaffaire retains the right to refuse any order unconditionally. All claims are subject to the jurisdiction of Nepal – Kathmandu.

Terms and Conditions

These terms and conditions govern your use of Cocoaffaire and the services it provides. By using this website, you agree to all the terms and conditions listed below (“T&C”). If you do not agree to all these terms and conditions, please do not visit or use this website. The term “Cocoaffaire” or “we” or “us” refers to the owner of this website. The term “you” or ” customer” or “website user” refers to the user or visitor of our website.

Please read these terms and conditions carefully. It is recommended that you regularly check the terms and conditions for revision or update. Cocoaffaire may add, change or update these terms of use from time to time at its sole discretion. You are responsible for regularly checking these terms of use to comply with these terms. By accessing, viewing, or using this website www.Cocoaffaire.com.np,it means that you understand these terms and conditions and accept them as legal equivalents of signed and written contracts. By participating in this service as a customer, you agree to this agreement. If any provision of the Terms and Conditions is held invalid, void, or unenforceable for any reason, it will be deemed severable and will not affect the validity and enforceability of the remaining provisions of the Terms and Conditions. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


The weight of branded chocolates sold on the website (such as Neuhaus, Milka, Godiva and more) maybe different from those mentioned on the website because the weight of chocolate products varies according to company policy. Chocolate weight varies due to different factors, which Cocoaffaire has no control over.

Actual product packaging and materials may contain more and/or different information than that shown on our website. There may be a slight variation in the image shown in the website and the final product that you receive. However, this does not mean that the product you receive will be different from the one you have ordered. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact us.

The confirmation of delivery will be sent through email and in no case can it be treated as proof of time of delivery.

There are some orders which we are unable to accept and can be canceled by our side. Cocoaffaire reserves the right to cancel any order for any reason that maybe cause by unforeseeable circumstances which can include, error on the product(s) or pricing information or products that may be out of stock.

If the delivery address provided by the customer is incorrect, or the customer fails to collect their product during the delivery, Cocoaffaire will redeliver the order at the customer’s expense. If an order is then canceled, no refund will be provided.

Cocoaffaire reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Consent to recording and monitoring

By using the services provided by Cocoaffaire, you consent to recording, retention, and use of the information that you input while using the site, or through any electronic means of communication and telephone calls that are made with us. We expressly reserve the right to monitor any and all use of the Site. The recording may be used for order processing, record keeping, customer service, and any other use in accordance with customary practices, policies, and procedures applicable.


Cocoaffaire makes no warranties and representations through the information that is shared on the site by Cocoaffaire or the customers.

Indemnity Agreement

Cocoaffaire shall fully indemnify, hold harmless, and will not be liable to any damages, liabilities, losses, settlements, defamation, costs and expenses (including but not limited to reasonable attorney’s fees and costs), whether or not involving a third-party claim, which arise out of or relate to any act or omission of Cocoaffaire.

Property rights in the site and content

All the materials on this site are protected by Cocoaffaire or other parties that have licensed their material to Cocoaffaire as the copyright, trademarks, and/or other intellectual properties. All rights are expressly. Except as expressly authorized herein, you may not reproduce, transmit, sell, display, distribute, publish, broadcast, circulate, modify, disseminate or commercially exploit the Site or the Content in any manner (including electronic, print, or other media now known or hereafter developed) without our written consent. You agree not to use the Site or the Content for any unlawful purposes and comply with any and all requests from us to protect our respective rights in the Site and the Content. User agrees and acknowledges that user shall be solely responsible for users conduct and that Cocoaffaire reserves the right to disallow access to Site to all or any of its users without any prior notice and without any liability of any nature whatsoever arising out of such disallowance of access to Site.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Nepal.

Please contact us at [email protected] if you have questions regarding Terms and conditions.